I was served raw chicken, see pictures below. I contacted the midland location where i was served this via Uber eats. I requested refund via uber eats and I was told that i would be refunded through uber eats after 20 days. No refund. I called and spoke to a manager again and was told Alexander, the general manager would get back to me, a month later no response. I’ve called corporate twice and no return phone call. Guess chuys and Alexander find it acceptable to serve guests raw chicken.

I came here for the nachos and they did not disappoint. One serving of veggie nachos was literally enough food for a whole meal for two people, and very tasty. Salsa that came with chips was nice and spicy. Not sure how the rest of the menu is, but nachos I recommend

Lights went off we were not talked to by management.only waitress who apologized .website did not work were helded there until someone went several miles to a bank and got money offered to pay by check . But was not allowed . No manager ever talked to us no refills on drinks . Corporate was very rude and unfriendly .DONT HOLD HOSTAGES

They have a good selection on their menu. Very good food. The restaurant was packed & very busy. We had to wait to be seated but it was worth the wait. Only downside was the noise from so many people in the restaurant. We will definitely want to return on our next visit to Austin. We enjoyed delicious food at Chuy’s. Our hostess had no record of me saying to his face party of 3 and giving a phone number to. We waited outside for roughly 45 minutes. I went back in, someone heard my complaint and she immediately seated us. Our waiter Grayson was very efficient and personable. Food was awesome as usual!

Visited McKinney Ave , Dallas , Texas location on Friday , May 05

Long wait ( as expected/ Cinco Di Mayo)

Fortunately, two seats at the bar opened up . My guest and I ordered two Margaritas and closed that tab using a Chuys Gift Card I had been given We sat there for about a half hour and decided to not wait for a table from the wait list rather to order some food at the bar . We were completing our evening and ask for our check It seemed more than expected . I was correct, the bar tender had charged me for the first two margaritas on this tab as well. I brought it to his attention and he said he would have to get the manager . I was very confused and ask why he needed the manager , he was our original server who closed out the first tab ( showed him the receipt) and he was the server who took our food order . All he needed to do was remove two margaritas from the second Check. He explained he could not do that After 20 minutes of no manager , I went on a scouting expedition and located the manager myself and re explained what had occurred. He went and got our server and began to try and correct the tab. After 10 minutes , the manager came over and explained he couldn’t get the system to refund the difference so because of all the confusion . , our evening was on Chuys and the funds would be refunded to the respective cards in 2-3 days. I though that was very considerate and thanked him

The next morning , the difference on my bill that I charged to my personal bank card was already refunded back to the card So. I thought I would check the balance on the Chuys Gift Card This process is very not customer convenient

There is not a phone number to call and Check. You enter your information in a website and they will respond to your request I waited , it is now Wednesday , 5 days later . No response , I sent a follow up email , got a response , “ Management is still looking into your request for the balance on your gift card .

In the bottom of their email , a phone
is listed should you need for thee assistance . I phoned the number. It is a third party number ; they could not do anything but quote the Chuys email

I thank the third party and hung up , extremely frustrated

I remembered , in the Chuys website it stated you could also contact a manager at any Chuys and obtain the balance on your gift card. I phoned the Chuys I visited on McKinney Ave , I ask for the manager , the associate was very polite , ask to place me on a brief hold , it was actually a brief hold , the manager answered , I explained the entire scenario to him . The manager said ,
I am new , this is my first night , I do not have that ability to check ……

I am Not believing this …….

Chuys Corporate office is in Austin Texas , I called but it is after 5 PM and their answering service picked up my call

You know what , I will be their first call on Thursday , May 11 when they open !!!